Troubleshooting

Facing source or app issues? Here's how to troubleshoot.

Be sure to check the Frequently Asked Questions for how to address common issues too.

General

Obtaining crash/error logs

For crash investigations, navigate to Settings → About and tap Share logs.

Obtaining more logs

To diagnose abnormal app behavior, record device logs using a Logcat Reader app from the Play Store.

Common issues

App crashes on startup

1. Update to the latest version
2. Clear app cache
3. Reinstall if necessary

Sources not loading

1. Check your internet connection
2. Try a different source
3. Clear network cache in settings

Images not displaying

1. Exit and re-enter the reader
2. Check if the source is working in a browser
3. Try a different source for the series

HTTP errors

HTTP Error: 403 - Forbidden

Possible reasons for this error:

• The selected source has protection enabled
• The source might be down or banned your IP

HTTP Error: 404 - Not Found

This error likely indicates a down source or removed series. Consider switching to a different source.

HTTP Error: 429 - Too Many Requests

This error suggests the source temporarily banned your IP due to fast downloads/reads.

HTTP Error: 5xx

Errors like 500, 502, etc., indicate server-side issues on the source's end.